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January 23, 2006
SiteGround.com web hosting company has
announced the results of its statistics measuring its
service level and customer satisfaction for the past year.
The overwhelming majority of its customers
are highly satisfied with SiteGround hosting services and
think that the company offers great server uptime and the
best possible technical support.
SiteGround has achieved 99.98% average uptime of all its
servers and delivered stable and reliable hosting for the
past 12 months. Based on the statistics results, the company
has kept its machines in excellent condition. For the last 3
months, the company replaced 75% of its machines that had
been used for more than one year with more powerful ones.
The server uptime of the new machines since their launch is
100%.
SiteGround customers think that the provided technical
support is what differentiates the company from other hosts.
The statistics show that over the last 12 months, more
than 90% of the SiteGround support tickets were rated
"excellent" by the customers. More than 92% of the
tickets were answered within 15 minutes and approximately
85% of these tickets were resolved within 15 minutes.
Customers highly appreciate the speed and the expertise of
SiteGround Support Team, as well as the many free support
services provided by the company, such as free script
installation and free account transfer from previous host.
SiteGround customers also like the additional channels for
technical support that the company provides - the self-help
tutorials (http://siteground.com/tutorials/index.htm) and
SiteGround Forum. There is a growing interest in the
self-help tutorials that SiteGround periodically releases on
some of the most popular applications installed on customer
accounts such as Mambo, phpBB, Oscommerce, WordPress, etc.
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